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Great value Coach Holidays throughout the UK & Europe Short List | About us | Customer Services
0844  682  7000
Monday - Friday 8.30am - 8pm, Saturday 9am - 5pm
Sunday & Bank Holidays 9am - 4pm

Frequently asked questions

Please find below a list of Frequently Asked Questions. Simply click on a question to view the answer.

How safe is my money once the holiday is booked?

Is it safe to book online?

Do you charge a credit card charge?

What happens once I’ve booked my holiday?

Do I have to change coaches?

How late can I book a holiday?

Do you charge a single supplement?

All supplements are per holiday (not per night).

Do I need Travel Insurance?

Can I make special/disabled requests on my booking and what about Wheelchairs and Mobility Scooters?

What happens if I have to cancel my holiday?

Can I send a cheque to pay for my holiday?

Do all your coaches have toilet facilities?

What foreign currency will I need?

Do I need a passport for Ireland or Jersey?

Do your coaches use the Eurotunnel or Ferry?

Can I choose my seat on the coach?

What time will I arrive at my hotel/What time will I arrive home?

What time can I check in to my chosen hotel?

Which port do you depart from for the Isle of Wight/How long is the ferry crossing?

How do I make a complaint?



How safe is my money once the holiday is booked?
Totally safe. Travelstyle conform to all requirements relating to the EC Directives on Package Holidays. All monies paid by you are placed into a Trust Account and cannot be released to the company until after your holiday has been completed.

Is it safe to book online?
Yes. We go to great lengths to ensure that our website is both enjoyable and secure to use.

Do you charge a credit card charge?
Yes. Unfortunately due to the high charges incurred we do have to pass on some of these to our clients. All credit card transactions are subject to a 2% fee. There is no charge for using Debit cards.

What happens once I’ve booked my holiday?
Once you have booked your holiday we will send you written confirmation within 7-10 days. Please ensure you check all of the details and let us know immediately if something appears to be wrong.

Do I have to change coaches?
Usually any tour of 4 days duration or more will involve a change of coach at one of our interchanges. These are usually planned to coincide with drivers’ breaks and give the chance to stretch your legs and use toilets, etc. Most tours of less than 4 days duration do not generally involve a change of coach; however on occasions due to operational reasons one may be necessary.

How late can I book a holiday?
As a rule holidays can be booked up to a week prior to departure; however we will do our best to accommodate you up to 2 days prior to departure subject to availability.

Do you charge a single supplement?
Single rooms tend to vary drastically in terms of charges. Some hotels charge high supplements, some none. We have introduced a standard charge on all UK breaks (unless otherwise stated) in an attempt to alleviate this.
2 day tours - £14 supp
3 day tours - £24 supp
4/5 day tours - £29 supp
6/7 day tours - £39 supp
Single supplements on tours to the Continent, Ireland and the Isle of Man vary - individual tours or brochure for full details.

All supplements are per holiday (not per night).
We are unable to do this on Continental Tours due to the huge variance therefore each tour has single supplements priced individually. Christmas/New Year supplements vary please see brochure or ask for details.

Do I need Travel Insurance?
It is a condition of travel that any tour involving travel to the continent (including Jersey/Guernsey) must have adequate Travel Insurance. Travelstyle offer comprehensive Travel Insurance. Whilst insurance is not compulsory on mainland UK tours we recommend that some cover is taken. Travelstyle are an appointed representative of ITC Compliance Ltd which is authorised and regulated by the FCA (Financial Conduct Authority). Travelstyle Tours Ltd is an appointed representative of ITC Compliance Ltd which is authorised and regulated by the Financial Conduct Authority

Can I make special/disabled requests on my booking and what about Wheelchairs and Mobility Scooters?
We will gladly take a note of any Special Request and pass these onto hotels (except Supersaver/Pricebuster Tours); however we cannot guarantee that any request will be met. If you require any special request due to a disability please inform one of our Holiday Advisors who will ask a series of questions to ensure that we can meet your needs. In most cases these will be passed to our Customer Support Team who will liaise with the hotel in order to make your holiday a stress-free experience. Due to space limitations each coach can only accommodate a limited number of lightweight dry cell mobility scooters or wheelchairs. You will need to reserve a space by calling our Customer Support Department on 0844 682 7000. Where mobility aids are carried then the user must be accommpanied by a person who can help with loading etc.

What happens if I have to cancel my holiday?
Should you need to cancel your holiday for any reason you must put it into writing as soon as possible and send it to our Customer Service Dept. we will then send you a cancellation invoice which will show any cancellation charges along with any refund due. In all cases deposits are non refundable. A scale of cancellation charges can be found in our brochure and on our website Booking Conditions. Depending on the reason for cancelling, cancellation charges (less excess) may be able to be claimed back via any Travel Insurance Policy you may have in place.

Can I send a cheque to pay for my holiday?
We gladly accept cheques in payment for holidays; however we cannot accept cheques for payment for any tour travelling within 14 days.

Do all your coaches have toilet facilities?
Most coaches do have toilet facilities; however we do NOT guarantee this and plenty of stops will be made for your comfort. Tours to the continent will operate with coaches that do have toilet facilities.

What foreign currency will I need?
When travelling on any tours to the Continent foreign currency will be required. A list of the currencies used can be found in our brochure.

Do I need a passport for Ireland or Jersey?
A passport is not required for travel to Ireland or Jersey; however you will need some form of photographic ID. Please note that in some cases if the tour is travelling by air, a passport may be required, depending on the airline’s individual policy.

Do your coaches use the Eurotunnel or Ferry?
Tours travelling to mainland Europe are planned to operate via Eurotunnel trains (unless otherwise stated). However we reserve the right to alter crossings to a ferry route for operational reasons, i.e. availability of suitable time crossing or any strike action, etc.

Can I choose my seat on the coach?
Subject to availability seats can be chosen on any tour coach (not Supersaver Tours/Pricebusters). Seat numbers do not apply to feeder coaches. On rare occasions it may be necessary for us to change seat numbers for operational reasons.

What time will I arrive at my hotel/What time will I arrive home?
We never advise time of arrival at hotels due to the many factors that can influence journey times. We do advise that you will be in resort in time for your evening meal. If you are arranging for somebody to meet you on your return we advise you ask your driver at your last comfort stop who will be in the best position to give you an ETA.

What time can I check in to my chosen hotel?
For customers travelling in their own car hotel check-ins vary but we advise check in after 4pm unless prior arrangement with the hotel is made.

Which port do you depart from for the Isle of Wight/How long is the ferry crossing?
Crossings to the Isle of Wight operate between Southampton and East Cowes. The crossing time is approx 1 hour although most of this is sailing through Southampton Docks, which if you are fortunate you may be able to see some of the fantastic cruise ships in port!

How do I make a complaint?
Sometimes even the best laid plans go wrong. Should you have any problems whilst on tour, please report them immediately to your driver or the hotel reception. It is far better to try and resolve the problem than wait until you get back. If you wish to make any comments when you return, then you must do so in writing to our Customer Service Department at your earliest opportunity. We will then investigate and respond to you within 28 days.

If you have any other questions or require further information,
please call our friendly Reservations Team on 0844 682 7000